Returns & Exchanges

At Zishta, we take pride in the heritage and craftsmanship of our traditional home products and want you to be completely satisfied with your purchase. If your item arrives damaged or doesn't meet your expectations, we offer a seamless 7-day return and exchange policy to ensure your home remains a sanctuary of quality.

Return Process

• 1.
  Initiate Request

  Log into your Zishta account and navigate to 'Order History' to select the item you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear photos of the product and its original packaging to help our artisans verify the condition and validate the return reason.

• 3.
  Secure Packaging

  Carefully pack the item in its original box with all tags and inserts included to prevent any damage during the return transit.

• 4.
  Pickup & Refund

  Once our courier picks up the package and it passes our quality check, we will process your full refund or dispatch your exchange item within 5-7 business days.